Booking guide
Please follow the steps below to book your apartment.
Step 1 - check availability
Use our online enquiry form to check the availability of the apartment. We will contact you by email to confirm that the apartment is free, and invite you to proceed with booking. Click here to go to the enquiry form
For any other enquiry, please see our full contact details. In order to help you, we also list our most commonly asked questions.
Step 2 - make a booking
Once your apartment is confirmed and you have been sent the link to the booking form, you should then make your booking within three days. Any special request, such as extra beds, cots, maid service or taxi transfer, should be advised at this time. Please note that late arrivals (after 8pm) may attract a late arrival charge and need to be checked with the local contact - please ask us if this will affect you.
Please book your apartment as follows:
- Please start by reading our booking conditions.
- Make your booking using our online secure booking form. Click the button below to open the form in a new browser window.
- You can check the cost of your apartment, and when payments are to be made, by looking at the apartment's details page. You are advised to print out and keep the page for future reference.
- If you prefer not to book online, you can download, print out and fax the booking form to us. If you would prefer to pay by cheque, you can send the booking form by post. Please follow this link to download the form.
- Please note that late arrivals (after 8pm at the apartment) may attract a late arrival charge of EUR 65 - please check with the office prior to booking flights as some late arrivals cannot be catered for. This is important.
- We provide a list of links to airline websites.
- Find out more about what will happen when you arrive in Venice.
- Read our disclaimer.
If you have already booked your apartment, and would now like to book a water taxi transfer from Marco Polo airport, please click here to open the secure taxi booking form. If you prefer not to book your water taxi online, you can download, print out and fax the water taxi booking form to us. If you would prefer to pay by cheque, you can send the water taxi booking form by post. Please click here to download the water taxi booking form.
Step 3 - finally...
On receipt of your booking form and deposit, you will receive, a booking confirmation and financial statement either via email or post depending on how method booked. This confirmation will show the full address (and telephone number if applicable) of the apartment you have booked.
It will also show the balance of your holiday cost and the method of payment, either two months prior to departure or on arrival (as per web page for the apartment). This will be advised to you before booking, and confirmed in writing.
The confirmation will also show the amount of the security deposit. We do not process this payment, but hold credit card authority for the deposit amount to cover telephone expenses, unpaid late arrivals or breakages. For Prestige properties the security deposit is taken and refunded two weeks after your return.
All prices are fully inclusive of gas, electricity, sheets and towels and final cleaning, unless otherwise stated. There are no hidden extras to pay. One linen change per week is provided. Telephone charges, air conditioning, extra bed and bath linen are extra. For some apartments internet connection and extra guests are charged, however this is advertised at the bottom of each apartment page on the website.
You will also be emailed a link to the on line information pack for the apartment that will have all the information that you will need for your stay. It also includes the name and telephone number of the owner or local representative, whom you should contact 7/10 days prior to departure to advise your expected arrival time along with an Arrival form that needs to be completed and returned to the office no less then two weeks prior to departure. If you wish to have the information pack sent via post to you, please advise.
You should not hesitate to ask for further information at any time. If you have any questions about the booking procedure, please contact us by phone, fax or e-mail.
